Refund policy

 Return & Refund Policy

Applicable Only For The Orders Placed In Our Official Website www.plsshope.com

In case the product you received is Damaged, Defective or Not as Described, don't worry our Friendly Returns policy has got you covered.

You can conveniently initiate the return in our email plsshopecustomercare@gmail.com. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product.

In case you receive a product with a manufacturing defect, please raise a return request within  days 48 hours of delivery.

However, if you receive an incorrect / damaged / different product or one with missing accessories, please raise a return request within 24 hours of delivery.

In case you receive a product with a missing, incorrect, or faulty accessory, you will be given a replacement accessory instead of the entire product.

Please make sure that the product is in the original packaging with all the accessories it came with. You may be asked to share images of the product and the packaging received for us to determine the damage or defect prior to approving the return request.

The free replacement will be shipped only once the original order is returned.

A replacement will be issued only if:

 It is found to be defective 

 It is determined that the product was not damaged while in your possession

The product is not different from what was shipped to you

The product is returned in original condition, unused (with brand/manufacturer box, MRP tag intact, user manual, warranty card and all the accessories therein)

The amount will be refunded within 10 days of receipt of the product, only in such case  where we are not able to supply new product

 The Package Opening Video Is must for approval and must be attached with the mail

Ineligible products:

Products that have a defect after 3 days. Please raise a warranty claim or service request in this case with the brand authorized service center (provided in warranty card)

If you receive an incorrect / damaged / different product and bring it to our notice beyond 24 hours of delivery

Products that have been mishandled and therefore damaged. If the Products are used.

If you have ordered the product by mistake and not cancelled the order before dispatch  If Package Opening video is not provided

If any products are returned without the prior approval from company will not be accepted